Wednesday, July 16, 2008

dave #5776

My phone line wasn't working the entire weekend, and yesterday I went to my phone service provider's homepage to look up their number so that I could call them with my cell phone. I saw this online customer service option and thought that it would be a good idea to try it instead of phoning in and talking to a representative with my 12 year old sounding voice. But somehow even without my "ums" and "ers", it was a more awkward experience than it would have been on the phone. The conversation went a little like this:

dave #5776: Thank you for choosing -----, I will try to help you with your technical issue.
[30 seconds pass, I'm thinking that I should type something to let him know that I'm here]
Elisa: Oh, thank you
dave #5776: I just want to verify your address to make sure I'm looking at the right account here.
Elisa: Sure, its 5555 blah blah street
dave #5776: Thank you
[2 minutes later, he still hadn't typed anything new, has he fallen asleep? Did he get up to grab a coffee? Should I say "you're welcome"?]
dave #5776: Ok, can you take a look at your phone modem and tell me how many lights are on?
Elisa: What exactly does my phone modem look like?
[after 1 minute, I can never be sure but I think he sounded a little terse with his reply]
dave #5776: It's a black box with lights
[that sounds like a lot of things in my house, but I got up from my computer to search, this took 2 minutes and I was getting increasingly worried that Dave #5776 would think that I'd given up on his help]
Elisa: I found it!
dave #5776: Great, how many lights are on?
Elisa: Oh right, five lights and two that are blinking.
dave #5776: That sounds alright to me. Can you try plugging the phone in directly to the modem?
Elisa: Ok, I did it.
dave #5776: Did you hear the phone ring?
Elisa: No, I didn't. And there is still no dial tone.
dave #5776: Did you plug in a cordless, or a corded phone?
Elisa: A cordless, is that OK?
dave #5776: Yes, just make sure the battery is charged.
Elisa: Yes it is...should I try plugging in a corded phone anyways?
dave #5776: No, it should work if the battery is charged.
[I just wanted to be helpful, but three minutes after this last message I began to wonder if I'd pissed him off with my presumption]

Then the phone rings and it's not Dave calling, it's Rob who is helping Dave with my technical issue. I muttered a "oh, yeah, thanks, bye." And hung up.

dave #5776: Looks like that went well.
[too wierd, too wierd! how does he know? why did he have to ask Rob to phone? Where the heck is he? Maybe he's not even a tech person at all, just a super fast typer with good instant messaging manners - he's got another window open for writing to Rob, the actual tech person, and he's got Judge Judy on the TV, he writes his messages to me during commercial breaks.]
Elisa: Yeah, thanks for your help!
[2 minutes pass, unsure about what to do, I closed the window.]

1 comment:

anik said...

Hahaha... this is hilarious!

Great observation, while Dave is better at typing, Rob must be a good dialler and has a better voice. Since Dave's speciality is typing, he probably at first had difficulties dialing, until Rob could apply his expertise. And you are right, probably none of them was wearing any pants.