Wednesday, March 31, 2010

ATM Troubles: Part Three

I know I should be over this, it's been seven months since this incident! Many days I've been fuming, this final blog entry on the topic will be the catharsis I've been needing:

Returning to my studio, I decided that this was going to be the one time I needed to be pro-active.

Complaint letter first draft:



I thought about what results this might yield and decided that a bit of editing might be needed. So I tweaked it a bit and came up with - Complaint letter second draft:

To Whom It May Concern:

At approximately 1:30pm today, I used an ATM machine at the ***** Community Branch. During the transaction, I requested sixty dollars before the ATM machine froze. No cash or card came out. The woman behind the desk told me to wait in line to speak with a teller who, “if they weren’t too busy”, might retrieve my card for me. My card was found inside the machine, but while I was in the line up, someone had taken the cash. I now have $60 missing from my account because of a faulty ATM machine, and because I was told to leave the it unguarded in order to to get help.

This is a big disappointment; I feel that the security of my money was not a priority for your bank. I would like reassurance that your bank will not allow for me to be victimized and disempowered like this again. I want confirmation that I will have my money returned to me. Please look into this matter.