Wednesday, March 31, 2010

ATM Troubles: Part Three

I know I should be over this, it's been seven months since this incident! Many days I've been fuming, this final blog entry on the topic will be the catharsis I've been needing:

Returning to my studio, I decided that this was going to be the one time I needed to be pro-active.

Complaint letter first draft:



I thought about what results this might yield and decided that a bit of editing might be needed. So I tweaked it a bit and came up with - Complaint letter second draft:

To Whom It May Concern:

At approximately 1:30pm today, I used an ATM machine at the ***** Community Branch. During the transaction, I requested sixty dollars before the ATM machine froze. No cash or card came out. The woman behind the desk told me to wait in line to speak with a teller who, “if they weren’t too busy”, might retrieve my card for me. My card was found inside the machine, but while I was in the line up, someone had taken the cash. I now have $60 missing from my account because of a faulty ATM machine, and because I was told to leave the it unguarded in order to to get help.

This is a big disappointment; I feel that the security of my money was not a priority for your bank. I would like reassurance that your bank will not allow for me to be victimized and disempowered like this again. I want confirmation that I will have my money returned to me. Please look into this matter.




dogimo said...

You know, based on their reaction, it sounds like this was not the first problem of this kind with that machine! It was all a little too "ho hum - happens all the time."

In any case, that's a very well-written complaint. I hope that they give you a good resolution.

Elisa Chee said...

Thank you! Resolution story is coming up next!

Clark Kent said...

Stick it to the man!